Shipping policy
SHIPPING POLICY
Thank you for shopping with DriftIQ. This Shipping Policy explains how orders are processed, shipped, and delivered.
ORDER PROCESSING
Orders are processed before shipment. Processing times may vary depending on the product, order volume, availability, and fulfillment location.
Once your order has shipped, tracking information will be provided when available.
Please make sure your shipping address and contact information are complete and accurate before placing your order. If you notice an error after placing your order, contact us as soon as possible at driftiq.support@gmail.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
SHIPPING TIMES
Delivery times vary depending on the product, destination, fulfillment location, and shipping method.
The estimated delivery timeframe applicable to your order will be displayed on the product page and/or during checkout when available.
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, holidays, weather conditions, customs processing, local delivery conditions, or other circumstances outside our reasonable control.
UNITED STATES SHIPPING
We offer FREE standard shipping to the United States on eligible products and orders, unless otherwise stated on the product page or during checkout.
Any applicable shipping cost will always be displayed during checkout before you complete your purchase.
TRACKING
Tracking information will be provided when available after your order has shipped.
Please allow some time for tracking information to become active after receiving your tracking number, as carrier systems may require additional time to update.
MULTIPLE PACKAGES
Products in the same order may occasionally be fulfilled from different locations or fulfillment partners.
As a result, an order may be shipped in multiple packages and those packages may arrive at different times. Separate tracking information may be provided when applicable.
ADDRESS ISSUES
Customers are responsible for providing a complete and accurate delivery address.
DriftIQ is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
If an order is returned because of an incorrect or incomplete address, please contact us. Additional shipping costs may apply before an order can be resent.
DELIVERY DELAYS
While we work with our fulfillment and shipping partners to deliver orders within the estimated timeframe, occasional delays may occur.
If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact us and we will assist in investigating the shipment.
LOST, DAMAGED OR INCORRECT ORDERS
If your package arrives damaged, you receive an incorrect item, or your shipment appears to have been lost in transit, please contact us at driftiq.support@gmail.com.
Include your order number and, when applicable, clear photographs or other relevant information about the issue.
We will review the situation and work with our fulfillment and shipping partners to determine an appropriate resolution in accordance with our Return and Refund Policy.
INTERNATIONAL SHIPPING
Shipping availability, rates, and estimated delivery times for destinations outside the United States, when available, will be displayed on the product page and/or during checkout.
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated during checkout or required by applicable law, these charges are the responsibility of the customer.
CONTACT US
If you have any questions regarding shipping or your order, please contact:
DriftIQ
Email: driftiq.support@gmail.com